Privacy Policy

PRIVACY POLICY Plant Centre — The Organic Gardeners

Introduction

At Plant Centre, a venture of The Organic Gardeners, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website or store.

For any privacy-related queries, contact us at plantcentremadhavaram@gmail.com

  1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address. • Payment Information: Processed securely via trusted payment gateways; we do not store your credit/debit card details. • Device and Usage Information: IP address, browser type, device information, and browsing behavior on our website.

  1. How We Use Your Information

We use your information to:

• Process and fulfill your orders. • Communicate updates regarding your purchases. • Respond to customer service requests. • Improve our website and services. • Send promotional emails (only if you have opted-in).

  1. Sharing Your Information

• We do not sell, rent, or trade your personal information. • Information may be shared with trusted third parties (payment gateways, shipping partners) only to fulfill your order and deliver services. • We may disclose your information if required by applicable law.

  1. Cookies

• Our website uses cookies to enhance user experience. • Cookies help remember your preferences and gather analytics to improve our services. • You can modify your browser settings to decline cookies if preferred.

  1. Data Security

• We implement appropriate technical and organizational measures to protect your data. • All payment transactions are encrypted and handled securely by third-party providers.

  1. Data Retention

We retain your data only as long as necessary:

• Order and transaction data: retained for 5 years as required by Indian tax law. • Marketing preferences: retained until you opt out or request deletion.

  1. Your Rights

You have the right to access, correct, or delete your personal information. To request changes or deletion, please contact us at:

Email: plantcentremadhavaram@gmail.com Address: Plant Centre, Madhavaram, Chennai, Tamil Nadu – 600051, India Phone: +91 81108 33111

  1. Grievance Officer (India — IT Rules 2021)

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of the Grievance Officer are:

Name: Grievance Officer, Plant Centre Email: plantcentremadhavaram@gmail.com Address: Plant Centre, Madhavaram, Chennai, Tamil Nadu – 600051, India Response time: Within 48 hours of receipt of complaint.

  1. Changes to This Policy

• We may update this Privacy Policy from time to time. • Any material changes will be posted on this page with an updated effective date at least 30 days before the change takes effect. • Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

© 2026 Plant Centre — The Organic Gardeners. All rights reserved. plantcentremadhavaram@gmail.com | +91 81108 33111 | Madhavaram, Chennai, Tamil Nadu – 600051, India